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Understanding dewa98 Terms & Conditions

Our Terms & Conditions set out how your account works, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how we keep your data secure.

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dewa98 Understanding dewa98 Terms & Conditions
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Support Channels for Terms & Conditions Questions

Our support team knows these terms inside out and answers your questions in real time. Reach us through live chat during lobby hours, email for detailed policy queries, or call our Indonesia support line for urgent clarification. Every channel has the same answer—we don't hide behind fine print.

Team online

Live Chat

Open the chat widget in your account lobby. Our agents answer Terms & Conditions questions within seconds. Active 24 hours.

Email Support

Send policy questions to [email protected]. We respond within 4 business hours with a full explanation and any documentation you need.

Indonesia Support Line

Call our local team for urgent account or term-related issues. Open 09:00–21:00 Jakarta time, seven days a week.

SECURITY AND DATA

How We Handle Your Information Under Our Terms

These terms commit us to protecting your account data, payment details, and transaction history.

Data Encryption

All account logins and payment submissions use SSL encryption. Your DANA, OVO, GoPay and QRIS details are never stored after withdrawal approval.

Withdrawal Verification

Every withdrawal requires ID verification to prevent unauthorized account access. This step protects you and keeps your funds secure until they reach your bank.

Account Closure Rights

You can close your account anytime. Our terms outline how we handle your remaining balance, refund any pending deposits, and delete your personal information.

Data Retention Policy

We keep transaction records for 24 months for your protection and regulatory compliance. Login and session data are cleared after 12 months. You can request earlier deletion.

Cookie and Tracking

Our terms disclose how we use cookies for account security, gameplay analytics and fraud prevention. You can adjust browser settings to limit tracking at any time.

Dispute Resolution Process

If you disagree with a charge or withdrawal outcome, our terms set out a three-step complaint process: support contact, review, and escalation to our compliance team.

Your Terms & Conditions Questions Answered

Players often ask about account rules, payment obligations, and what happens if they want to close their account. Here are the answers we provide most often—backed by our actual terms.

Our terms allow us to suspend your account if you breach key rules—like using multiple accounts, attempting fraud, or depositing with someone else's payment method. Suspension is always reversible through support once the issue is resolved. We explain the reason and give you 14 days to respond before any permanent closure.

Yes. You can request account closure anytime through support. Our terms require us to process your request within 48 hours, refund any pending deposits to your original payment method, and delete your personal data after 30 days. Game history is kept for 24 months per local law.

Our terms do not set a universal daily deposit limit, but single transactions via DANA, OVO, GoPay or QRIS are capped at your bank's transfer limit. Withdrawals are processed in full once verified. Depends on local law, some account types may have lower limits. Check your account settings or contact support for your specific limit.

Yes. Our terms commit us to never storing your DANA, OVO, GoPay or QRIS credentials after a transaction. We use third-party payment processors certified for encryption. Your card or bank details are never visible to our staff. A breach of this clause gives you the right to request account closure and data deletion immediately.

Our terms state we retain transaction records for 24 months, login records for 12 months, and personal details (name, email, ID) for the lifetime of your account. After account closure, personal data is deleted after 30 days. You can request early deletion of non-essential data anytime through support.

Our terms outline a dispute process: contact support within 7 days of the transaction, provide detail and screenshots, and our team reviews it within 3 business days. If we confirm an error, we reverse it and refund the amount. Unresolved disputes escalate to our compliance officer for final review.

No. Our terms state we must publish any changes on this page and notify active account holders at least 14 days before they take effect. If you don't agree with a change, you have the right to close your account during that 14-day window without penalty. Withdrawal requests during this period are processed normally.

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