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Your Privacy Matters to Us

When you open an account with dewa98, your personal information stays secure and under your control.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS deposits protectedYou control your account access
dewa98 Your Privacy Matters to Us
REACH OUT ANYTIME

Questions About Your Privacy

We want you to feel confident about how we handle your data. If you have questions about our privacy practices, want to request a copy of your personal information, or need to update your account details, our support team is ready to help. Contact us through the channels below and we'll respond within one business day.

Team online

Live Chat Support

Open the chat bubble in the lobby any time between 08:00 and 23:00 WITA. Our team answers privacy questions, guides you through data requests, and helps update your profile.

Email Assistance

Send your privacy inquiry to [email protected] with subject line 'Data Request' or 'Privacy Question'. We'll verify your account and respond within 24 hours with the information you need.

Account Settings

Log into your dewa98 account, tap your profile icon, then select 'Privacy & Security'. You can review what we store, download your data, or delete your account from this page.

SECURITY & RETENTION

How We Keep Your Data Safe

Your account information travels through encrypted channels from your device to our servers. We use industry-standard SSL certificates to protect deposits and withdrawals.

Encryption Standard

All account logins, DANA, OVO, GoPay and QRIS transactions use 256-bit encryption. Your payment details are never stored on our public servers; they're tokenised so only your bank sees the actual card or wallet number.

Cookies & Tracking

We use cookies to keep you logged in and remember your game preferences. Analytics cookies help us see which games players in Medan and Bandung use most, so we improve the lobby. You can disable non-essential cookies in your browser settings without breaking your account.

Data Retention

Account records stay active for as long as you play. If you request account deletion, we remove your profile, transaction history, and personal details within 30 days, except where local law permits requires archival for tax or anti-fraud purposes.

Third-Party Sharing

We share account data only with payment processors (DANA, OVO, GoPay, QRIS), our hosting provider, and where local law permits requires (law enforcement, tax authorities). We never sell your information to advertisers, other casinos, or data brokers.

Account Security

Enable two-factor authentication in your settings to add a PIN step after login. If your account is compromised, we'll reset your password, review transactions, and reverse any unauthorised activity within 48 hours of your report.

Your Rights

You can request a copy of all data we hold about you, correct inaccuracies, or ask us to delete information where local law permits. Email [email protected] with your request and we'll respond with your data within 14 calendar days.

Privacy Questions Players Ask

Here are the questions we hear most often about data privacy, account security and how we handle your information on dewa98.

Yes. Log in, go to Account Settings > Privacy & Security, and tap 'Download My Data'. You'll receive a file with your profile, transaction history, game sessions, and preferences. You can also email [email protected] and we'll send the same file within 14 days.

We keep your data active as long as your account exists. After you close your account, we delete personal information within 30 days. Transaction records needed for tax or fraud investigation may be retained longer where local law permits.

Your payment details are encrypted and never stored on our servers. DANA, OVO, GoPay and QRIS handle the actual wallet or bank connection; we see only a confirmation code. Your wallet PIN stays private between you and your payment provider.

Contact [email protected] or use live chat immediately. We'll freeze your account, review all activity, and reverse any unauthorised deposits or withdrawals within 48 hours. Change your password and enable two-factor authentication to prevent future access.

No. We never sell your personal data to third parties. We share information only with payment processors, our hosting provider, and law enforcement where local law permits requires it. Your information stays within dewa98's systems.

Yes. Open Account Settings > Privacy & Security and select 'Delete Account'. We'll remove your profile, game history, and personal details within 30 days. Some transaction records may be kept for tax compliance where local law permits.

Essential cookies keep you logged in and secure your session. Analytics cookies help us see which games are popular and improve the lobby for players in Bandung and across Indonesia. You can disable non-essential cookies in your browser settings without breaking your account.