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Our Legal Terms, Explained Clearly for You

dewa98 operates under a structured legal framework designed to protect your account, your transaction records, and your personal data — whether you deposit via DANA, OVO, GoPay, or…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data protectionTransparent policy updatesIndonesia-specific access rules
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dewa98 Our Legal Terms, Explained Clearly for You
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to dispute a transaction, or want to understand how a specific policy applies to your account, our support team is available around the clock — 24 hours a day, 7 days a week. You can reach us via live chat directly from your account dashboard, by email for formal written requests, or through our WhatsApp channel for faster acknowledgement. Players in Bandung and across Indonesia consistently receive responses to legal queries within one business hour during peak periods.

Team online

Live Chat

Access live chat from your account dashboard any time, 24 hours a day. Legal queries about terms, account status, or transaction records are handled by a dedicated team, not a generic bot.

Email Support

Send formal written requests or documentation to our legal support email. We acknowledge all legal emails within 4 hours and provide a full written response within one business day.

WhatsApp Channel

Our WhatsApp line handles urgent legal queries, including account suspension questions and verification disputes. Available 24 hours and staffed by agents who can escalate your case immediately.

POLICY ACCOUNTABILITY

How dewa98 Handles Your Data and Account Security

We apply specific, auditable practices to how your information is stored, accessed, and retained.

Data Storage

Your personal information, including your registered name, ID details, and linked payment methods like DANA or QRIS, is stored on encrypted servers. We do not share this data with third parties outside of payment processing.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve page performance. You can manage cookie preferences from the settings panel inside your account. No marketing cookies are placed without your acceptance.

Account Security

Every account is protected by two-factor verification during login and withdrawal requests. If we detect an unusual login pattern from your device, access is paused and you are notified by email within minutes.

Data Retention

We retain your account records for the period required under applicable regulations. Transaction logs tied to OVO, GoPay, DANA, and QRIS deposits are kept for a minimum of five years as part of our compliance record.

Policy Contact

For data-specific requests — including access requests, correction of inaccurate records, or deletion inquiries — contact our data team via email. We respond to formal data requests within 3 business days.

Change Requests

To update your registered name, linked payment method, or contact email, submit a request through the account settings page and verify via the OTP sent to your registered number. Changes take effect within 24 hours.

Common Legal Questions, Answered Directly

Here are the questions we receive most often about our legal terms, data practices, and account rights — answered without legal jargon so you understand exactly what applies to your account.

Yes — access and eligibility depend on local law. We apply region-aware rules to account registration and service availability. If your region has restrictions, our system will flag this during account setup before you proceed.

Submit a data access request via our legal support email. Include your registered account ID and the email address you used during sign-up. We will compile and send your data file within 3 business days of verifying your identity.

Yes. You can submit a deletion request through our email support channel. Note that transaction records tied to DANA, OVO, GoPay, or QRIS may be retained for the legally required period even after other data is removed.

We send an advance notice to your registered email address before any material policy change takes effect. The updated terms are also posted in the legal section of your account dashboard, timestamped with the effective date.

Contact our support team via live chat or email with your transaction reference number. We open a formal dispute file, retrieve the server-side transaction log, and provide a written outcome within 2 business days of receiving your request.

Reach our data team directly by email, referencing your account ID and a description of the concern. All data complaints are escalated to a senior compliance officer and acknowledged within 4 hours of receipt.

Support agents can view masked payment identifiers — the last four digits or initials — sufficient to verify a transaction. Full payment credentials are never displayed to any agent and are stored in an encrypted, access-restricted environment.

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